Frequently asked questions
What is the refund policy?
Since our services are digital and customized, refunds are only available if work has not yet started or if there’s a clear failure to deliver the agreed service. Please contact us within 10 days of purchase to request a refund. All requests are reviewed on a case-by-case basis.
What kind of digital services do you provide?
We offer a variety of online IT services including website development, technical support, cloud setup, digital consulting, and more — all delivered remotely.
How do I purchase and receive your services?
You can place an order through our website or by contacting us directly. Once payment is confirmed, we’ll begin the service and keep you updated throughout the process — everything is handled online.
What if something goes wrong after the service?
We offer limited post-service support to help with any issues that arise related to the work we've completed. If needed, you can book a follow-up session at a discounted rate.
What do I need to prepare before a session?
You’ll need:
A stable internet connection
Access to your network/router (if applicable)
A device (computer or mobile) to communicate and share access
We’ll provide any specific requirements ahead of time based on the service you selected.